We are here to help you.
Do you have questions about your plan, need personalized advice, or want to start your journey with AutoPlan? Our team is ready to listen to you and guide you step by step.
remember that.
Inquiry.
It is a request for information about your contract. Generally, it is attended to online based on what is displayed in the system and the current procedures.
It is recommended to be done through the Call Center channel.
Request.
It is a requirement regarding your contract that requires prior management to be addressed, taking a few days for attention, not exceeding 30 calendar days.
It is recommended to carry it out through the digital channel from the website "Contact Us Form".
Do you want to make a request by email?
Remember that you have the digital channel to register a request.
Remember that you have the digital channel to register a request.
ADD THE ATTACHMENT: «Model of Affidavit for Contract Resolution»
ADD THE ATTACHMENT: «Model of Affidavit for Contract Resolution»
Do you want to make a request by email?
Remember that you have the digital channel to register a request.
ADD THE ATTACHMENT: «Model of Affidavit for Contract Resolution»
INFORMATION TO SEND.
Subject: Request
In the body of the email, copy the following text:
Hello,
Your support with this request, I attach my details and the details of my request.
First and Last Names:
ID Number:
Phone Number:
Email:
Contract Number:
Description (examples): I request the total debt of my contract; I request the updated payment schedule.
Thank you very much!
Do you want to make a claim?
According to DS No. 011-2011-PCM, all commercial establishments that serve the public must have a "Complaints Book" for the registration of complaints and grievances from their customers.
AUTOPLAN EAFC has a virtual Complaints Book.
You can file your complaint from wherever you are, 24 hours a day, 365 days a year:
You can do it from our website in our Virtual Complaints Book https://autoplan.pe/reclamos
Once registered, the details of your registered complaint will be sent to your email with the ticket number. You also have the option to download it in PDF format and print it.
If you wish, you have other ways to submit your complaint:
By going to the in-person service office or to the Point of Sale where you processed your Certificate and requesting the physical complaints book. Here they will provide you with a physical copy of your registered complaint. If applicable, they may use the Virtual Complaints Book, where you will receive a printed detail of your complaint and additionally, a copy of it will be sent to your email.
Remember the following:
The maximum legal period to respond to a complaint is 30 calendar days.
You can choose to receive your response by email or letter.
Once you have entered your complaint in the virtual complaints book, you will receive a ticket number and a copy of your complaint will be sent to your email.
Follow us on our social media.
Follow us on our networks.
Be part of our family of associates.
Be part of our family of associates.
